Measuring Best Value in Public Transport Planning
ASHIRU O, TARRIER M and McGREEVY R, Surrey County Council, UK
As from April 2000, all local authorities within the United Kingdom (UK) have a statutory obligation, to deliver Best Value. The concept of Best Value seeks to ensure the continuous improvement in the way in which local authorities discharge their service
As from April 2000, all local authorities within the United Kingdom (UK) have a statutory obligation, to deliver Best Value. The concept of Best Value seeks to ensure the continuous improvement in the way in which local authorities discharge their services. With Best Value, services must be delivered to clear cost and quality standards by the most economic, efficient and effective means available.
Best Value is a performance framework and management philosophy that seeks to:
* Challenge the way in which services are provided.
* Compare service performance with other authorities on the basis of cost, standard and quality.
* Encourage consultation with local communities, businesses and other stakeholders concerning local services.
* Implement competitive methods of service delivery.
The UK government intends to prescribe, under powers set out in the Local Government Act 1999, a set of national Best Value Performance Indicators (BVPIs). The act requires local authorities to:
* Set clear targets and performance measures and monitor progress against these.
* Measure and report progress against a set of national performance indicators and compare with other local authorities.
* Consult residents, businesses and other stakeholders about the services provided to establish how these services can be improved to meet their needs and priorities.
* Review all services in detail at least once every five years.
* Publish an annual Best Value Performance Plan.
In addition the Audit Commission I will retain responsibilities set out in the Audit Commission Act 1998 to define comparative local authority performance indicators. These performance indicators will be complementary to those set by central government (BVPIs) and those set by the local authority.
Association for European Transport