Key Elements for Successful Interchanges: Validated Results from the City-HUB Project



Key Elements for Successful Interchanges: Validated Results from the City-HUB Project

Authors

Barry Ubbels, Panteia/NEA, Clare Harmer, TRL, Derek Palmer, TRL

Description

Public transport interchanges are a key element of a public transport trip. The quality of the public transport product is not only determined by the quality of travelling, but also by the quality of transfer and waiting. Policy makers are increasingly aware of the importance of efficient interchanges for public transport in the competition with the car alternative. More sustainable transport is very much supported by good interchange design. This paper presents interesting results from the City Hub project and presents key determinants for successful interchanges.

Abstract

Public transport interchanges are a key element of a public transport trip. The quality of the public transport product is not only determined by the quality of travelling, but also by the quality of transfer and waiting. Policy makers are increasingly aware of the importance of efficient interchanges for public transport in the competition with the car alternative. More sustainable transport is very much supported by good interchange design. This paper presents interesting results from the City Hub project and presents key determinants for successful interchanges.
It is clear that no interchange is the same, and that the success of an interchanges depends on many factors including the position in the network, the urban environment, the modes involved and the legislation that is in force. Developing or designing interchanges is an intensive and complex process that involves different stakeholders. These stakeholders have different perspectives and different interests. This also leads to different priorities. The City-HUB project starts from a holistic approach taking into account these different perspectives and including all elements affecting the quality of an interchange.
The paper will present the results of the project to date which includes a state of the art overview of important elements that define interchange quality based on results from (European) research projects, policy documents, case studies and interviews with stakeholders. It will examine the perspectives of three main stakeholders involved: the traveller (ie the users), the operators/managers and government (ie governance and policy). Within the user perspective factors to be covered include travel time, reliability, convenience, comfort, security, accessibility, movement, wayfinding and passenger information. In terms of the operators, issues to be discussed include station operations (efficiency, movement), management and maintenance, safety and accident prevention, security, fares and ticketing and revenue generation. From a policy perspective issues include costs and benefits, financing, policy management and co-ordination, sustainability and safety.
The results have been validated in an international workshop with key experts in the field. Key determinants for a sustainable and successful interchange include standard issues that facilitate the need of travellers (clean, safe and accessible), but also process related issues (integration between stakeholders) and energy efficiency of the construction

Publisher

Association for European Transport