Opportunities of Intelligent Agents in Supply Chains
J F F Becker, M Verduijn, TNO Inro; J van Hillegersberg, Erasmus University Rotterdam; M Huijsman, A & S Management, NL
Recently, the development of intelligent agents for SCM has received great attention in academic research. Despite of the great attention in academic research, studies on intelligent agents do not provide clarity how agent technology provides opportunities to improve supply chain coordination. The purpose of this paper is (i) to provide an overview operating environments in which applications of agent technology can be positioned and (ii) to indicate why and when intelligent agents can provide a surplus value in supply chain collaboration within these operating environments. To do so, we propose a framework on the basis of existing theories on supply chain coordination, the contingencies that affect the coordination mechanisms, and the Supply-Chain Operations Reference-model (SCOR model).
Association for European Transport