Development of Premises Delivery and Servicing Plans or Freight Mobility Plans in London

Development of Premises Delivery and Servicing Plans or Freight Mobility Plans in London


S Steele, I Wainwright, J Dack, B Khan, Transport for London, UK


600 business engagements and 30 pilots have been used to identify a process for developing Delivery and Servicing Plans containing the most effective actions to reduce freight trip generation and the associated social and environmental impacts.


Freight accounts for 17% of the kilometres travelled on London?s roads, produces 23% of London?s road transport CO2, and has a detrimental impact on congestion, air quality and road safety. Results from new freight modelling in London shows distance travelled is set to increase by 18% from 2005, with a 22% increase in van Km making trip reduction an important policy objective. However freight activity remains essential as it delivers all the goods and services people need if they are to continue to live, work and prosper in the urban environment.

Transport for London (TfL) is developing a variety of tools and techniques to better understand and manage the sustainable movement of freight and goods within the urban environment and applying these across the wider London region. The paper will focus on one of these approaches ? Delivery & Servicing Plans.

Delivery & Servicing Plans (DSPs) are aimed at building occupiers and enable an organisation to actively manage their delivery and servicing activities to reduce the number of trips, particularly in peak periods, and encourage best practice from their contractors. The benefit to the urban environment is less unlawful kerbside activity, a smoother traffic flow and reduced congestion, minimising CO2 and other emissions to improve the health and safety of an area?s workforce, visitors and residents. Developing DSPs enable a better balance of these impacts, freeing up space for pedestrians, cyclists and other urban traffic.

Our research has identified that the majority of building occupiers don?t see freight and deliveries as a core aspect of their business; as a result they fail to recognise the volume of delivery activity necessary to support their business. In dense urban areas it is not surprising that with the dominance of office and service based industry sectors, there is little appreciation of good, basic and solid logistic principles.

TfL has completed 30 pilot DSP projects working with businesses across London to develop this concept further and identify the benefits that can arise by introducing a DSP. This pilot work, including at one of TfL?s own large offices, looked at delivery locations, timings and enforcement as well as less obvious elements such as how the procurement process can reduce the impacts of freight. We have demonstrated that simple steps can achieve reductions in the number of deliveries (in TfL?s case by 20%), enable cost reductions, and retime deliveries to reduce freight activity in peak periods.

The paper will identify how TfL has developed the DSP guidance and has tested the approach with the over 600 businesses (to be completed by July 2010) to assess the business support for the process. We will show how tailoring the DSP message to the business community promotes the cost efficiency and environmental benefits which are important to secure voluntary uptake. We will also show how the planning system and development control process can be used to integrate this concept at a building?s design stage, or even as a policy framework for future developments.

Finally we will show how DSPs compliment and increase the uptake of existing approaches already being promoted as urban logistic platforms. For example the presentation will showcase some examples of how DSPs can feature consolidation activity being adopted by organisations who have taken a different approach to managing their supply chains, in areas other than the retail sector.


Association for European Transport