Promotion of Passenger Intermodality and Users? Requirements for Service Performance at Terminals and Passengers? Interchange Poles

Promotion of Passenger Intermodality and Users? Requirements for Service Performance at Terminals and Passengers? Interchange Poles


S Kapros, A Roumboutsos, University of Aegean; GR; M Morfoulaki, A Papanikolaou, Hellenic Institute of Transport, GR


The paper aims at developing a methodology for assessing users?requirements for service performance at the ?interchanges? of passenger transport networks, focusing on tourism trips. The methodology is applied in the case of the port of Patras.


The promotion of intermodal transport for passengers and goods has been one of the main pillars of the European Transport Policy for the last three decades. The objectives of various policy developments towards promotion of Intermodality relate to a more rational modal split and better exploitation of resources, a better connectivity and accessibility of the European transport system and, mainly, the reduction of negative external transport effects on safety environment and quality of life.

Intermodal terminals? service performance plays a crucial role in the decision making process of users, since it affects modal (or intermodal) choice decisions and, consequently, route selection in several cases. In case of trips with tourism purpose, it may affect also the destination choice. In the case of passenger transport more particularly, the quality performance of services offered at ?interfaces? relates not only to purely transport attributes (i.g. transport cost, transport time, waiting time, accessibility to other modes etc) but also to existence and quality of many other services to users (information, leisure, shopping, culture etc). In most of cases, interfaces between different modes correspond to a multi-polar ?interchange? area rather than to an ideally defined physical nodal point. Examples of this interchange areas are big airports or maritime ports in spatial proximity with railway stations or metro/bus stations for short distance end haul transport, but subject to distinct management authorities and organization. This involves a more complicated infrastructural environment and consequently, more complex users? approach as far as perceptions and requirements are concerned.

Therefore, this paper introduces the concept of ?interchange? instead of that of classical passenger terminal. The paper aims at developing a methodology for exploring and quantifying the users? requirements for service performance at ?interchanges? in the case of passenger intermodal transport, with emphasis on tourism trip purpose. The paper takes into account the development and analysis of new mobility schemes and associated organizational patterns at the interface and interconnection between transport networks.

The paper applies the proposed methodology in the case study of the port of Patras in Greece. The port of Patras, located in the north-west of Peloponnese, represents the main western gate of Greece. It knows among other an important demand of passenger transport for tourist purposes -with high seasonality due to tourism- between western and central Europe through Italy and the Adriatic ? Ionian corridor to Greece. The paper develops the design of the research, the analysis of the collected data and a detailed description of the selected elaboration techniques.

The first part of the paper is concentrated on the identification of the key requirements of the travelers. It includes various categories of services such as travel, interconnectivity, information, banking, catering, shop, leisure, culture and other services to users. ?Internal? and ?external? services offered at the interchange are also distinguished. Based on a survey performed at the port of Patras, the paper assesses the relative importance of these services and their relative impact on terminal/route choice and, in certain cases, on the destination choice (the latter being strongly related to travelers having tourism as trip purpose). In the second part, the paper compares the users? requirements, as stated during the survey, with the perceived utility by the users for the actual capabilities and performance of the Port of Patras. In the third part, based on the outcomes of this comparison, the paper proceeds to suggestions for appropriate measures aiming at upgrading the interconnection between the port and the road and rail network, as well as at upgrading the port attractiveness.

Beyond the results from the statistical analysis of the questionnaire survey that took place in the port of Patras and the evaluation of the most important quality factors according to customers? opinion, the added value of the paper consists in designing the main axes of a new ?business? model for transport interchange hubs. Based on the port of Patras survey, this business models deals with organizational issues in order to develop more integrated managerial schemes between stakeholders, achieve better coordination and promote more efficient and attractive intermodal services.


Association for European Transport