DOOR-TO-DOOR TRAVEL ANALYSIS METHOD: Travel Time, Reliability and User Experience

DOOR-TO-DOOR TRAVEL ANALYSIS METHOD: Travel Time, Reliability and User Experience


Aart De Koning, Goudappel Coffeng, Thomas Straatemeier, Goudappel Coffeng


An multidimensional analysis of travel times, travel reliability and travellers perception of door-to-door travel for different modes in the Amsterdam Region. Insight in to the importance of improving first and last miles.


Due to an increase in inhabitants, jobs and visitors the accessibility of Amsterdam is under pressure. The city of Amsterdam and the national government understand the need to invest in the regional transport system. This requires an integrated and multimodal strategy where measures on the national railway network are in line with policies on a local level to improve first and last mile access. The same holds true for policies aimed at the road network. However at the moment there is no clear analytical framework to analyse door-to-door travel in the region in a comprehensive way across all modes of transport In particular information on the first and last mile is missing. To address these shortcomings Goudappel Coffeng was asked to develop a method to analyse door-to-door travel for all modes and combination of modes looking at three aspects for every segment of the trip (first mile, interurban, last mile):
1. Accurate origin to destination travel times for every aspect of the trip (including actual waiting time, walking times to and from station or parking garage, etc.)
2. Travel time reliability for each segment of the trip (Are the first and last mile less reliable than the interurban part of the trip or not?)_
3. Traveller’s perception for each segment of the trip (How do travellers perceive each aspect of the trip and which problems do they identify themselves?)
The method has been applied to five corridors in the Amsterdam region using a combination of “big data” (e.g. floating car data) a GPS-panel of travellers to calculate door-to-door travel times and a survey amongst over 2.700 travellers. In this paper we discuss the results of the analysis and the implications for improving urban transportation systems. For public transport is seems that interchanges are most problematic, while car travellers complain about the last mile.


Association for European Transport