Total Trip Service: Opportunities and Threats for Inter-modal Passenger Transport
DE GRAAF M E J, Ministry of Transport, The Netherlands
These days, there is an increasing demand for high quality travel. Travelling by private car tends to meet this demand less and less. When looking for a different mode of travel, in most cases more than one mode will be necessary during one trip. For the
These days, there is an increasing demand for high quality travel. Travelling by private car tends to meet this demand less and less. When looking for a different mode of travel, in most cases more than one mode will be necessary during one trip. For the traveller this implies a certain level of uncertainty and unpredictability about the possibilities, travel time and comfort. Total trip service providers could offer door-to-door services that reduce these uncertainties to a great extent.
For the Dutch Ministry of Transport, multimodal transport is an issue that is of great interest. Recently, an act has been presented to the government concerning Economy and the Environment. One of the topics in this act is how new modes of transportation can contribute to the economical development, while reducing environmental damage. Intermodal transport, related to new information technolo- gies has been identified as an option of special interest, for with fimds will be made available. By further developing intermodal transport, a contribution can be made to the general goals of the Dutch transport policy, especially those relating to accessibility and environment and amenity.
The subject of intermodai transport is not entirely new in the Dutch transport policy. Several initiatives have been taken, concerning intermodality, e.g.:
- Intermodal Travel Information: an interactive system that enables comparison of various modes of travel, including public and private transport, by providing cost and travel time information;
- Public Transport Information: an on-line system that provides information about all modes of Public Transport;
- Business Travel Pass: a chipcard for business travel, that can be used for bying train tickets and for car fuel. The chipcard makes it easy for employers to administrate travel costs and makes it easier for employees to travel by public transport (no need to wait in line to buy a ticket, no advance payment, no need to save tickets, etc.).
Meanwhile, some market parties are taking some hesitant steps in offering intermo- dal travel services. Some examples are Transvision with the Odessey Card for business travel; the public bus company NZH by optimizing the links between bus, train and taxi; regional organizations that provide demand side public transport. However, the question remains why such developments do not occur on a large scale, in different parts of the market.
The research department of the Dutch Ministry of Transport anticipated on the developments taking place, by initiating a study that was aimed at identifying the opportunities and threats of what we call 'Total Trip Service' (TTS). In this paper the results of this study will be discussed. The study is meant to be a starting point for a number of parties involved, such as the national, regional and local govern- ments, public transport organizations and public transport travellers. The next step to be taken is to defy several actors involved to really take steps towards further developming Total Trip Services.
In the following, first of all the concept of 'Total Trip Service' (TTS) will be introduced. In chapter 3 the results of a survey among potential clients of TTS will be discussed. Next, existing TTS services in the Netherlands, and services that may be extented to a form of TTS are described. This description is followed by a discussion of the major problems for introducing TTS identified by market parties. Finally, a short discussion is presented on the issues regarding a successful introduction of 'Total Trip Service'.
Association for European Transport