An Overview of Incident Management Projects in the Netherlands



An Overview of Incident Management Projects in the Netherlands

Authors

ZWANEVELD P, WILMINK I, TNO Inro, IMMERS B, TNO Inro and K U Leuven, MALIPAARD E, Grontmij, and HEYSE D, Rijkswaterstaat, The Netherlands

Description

Over the past years the Dutch government has implemented Incident Management (IM) projects on several locations on the Dutch motorway network. Incident Management projects aim among others to reduce the delay caused by incidents. These incidents can invol

Abstract

Over the past years the Dutch government has implemented Incident Management (IM) projects on several locations on the Dutch motorway network. Incident Management projects aim among others to reduce the delay caused by incidents. These incidents can involve, for instance, accidents, stalled vehicles and spilled loads.

This paper provides an overview of the activities with respect to IM in the Netherlands over the past decade. The discussion of these activities is based upon the following four stages. These stages are identified for presentational and educational purposes. Chronologically, the stages overlap.

1. The ÔorientationÕ stage. This stage started at the end of the 1980Õs with an orientation on international IM activities. It ended in 1995 with the publication of an Incident Management Manual by the Dutch Ministry of Traffic and Transportation.

2. The Ôpilot projectsÕ stage. This stage started in 1994 and ended in 1997. Within this stage several IM measures were tested on motorways around Utrecht, Rotterdam, and Amsterdam.

3. The ÔorganisationÕ stage. This stage started during the previous stage and ended in January 1997 with the foundation of an organisation, called ÔProjectbureau Incident ManagementÕ. Several emergency services are represented within this organisation, like police, transport authorities, motorway operators and insurance companies.

4. The ÔimplementationÕ stage. This stage, started in 1997, consists of the nation- wide introduction of IM measures. Initially, two measures are selected, one for passenger cars and one for trucks. Each stage is described in a separate section.

The projects described in this paper were performed over the last years by several individuals and companies. The reader is referred to the references for a list of projects and involved companies. The study to provide this overview of IM activities and to assess possible future activities was conducted as part of the ÔProgram Incident ManagementÕ by TNO Inro from January 1997 until March 1998. This project was supervised by Rijkswaterstaat, Projectbureau Incident Management.

This paper is organised as follows. First, a general overview of IM is presented. This overview includes a definition of IM, a modelling of the incident handling process, and the main effects of IM measures. Subsequently, IM activities in each stage are described. Finally, future steps and conclusions with respect to IM activities in the Netherlands are presented.

Publisher

Association for European Transport